Questions & Technical Support

Billing Questions

  • What will my first bill look like?
    Your first bill may include pro-rated Charges, depending on activation date. (Ex: If you were effective with service on the 15th of the month, your bill will have the rest of the month plus a full month of service billed.) 

    We do bill in advance.

  • How can I make a payment besides sending in a payment by mail?
    If you want to set up an automatic payment through your checking account you can contact your bank to see if they offer this feature and set it up that way.We also accept credit/debit card payments over the phone or in our Hilbert Store location. We also offer recurring payments option as well, this can be set up when you call in to make a payment. 

    We also accept cash/money order/check in our Hilbert Store location.

Customer Service Questions

  • I’m interested in your services, how do I sign up?
    We would be happy to provide you service. Please complete the information on “I Want Internet Now” and give us your contact information.Find a Community Marketing Representative from your your area. Click here for a list of representatives.
  • How can I get in touch if I have issues?
    • Technical Support for WiMax (ProST or EasyST Customers) – 1-888-583-7062
    • Technical Support for UMTS (Bug Surfer Customers) – 1-888-583-7062

Support Documents

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