Careers

Job Summary: Provide exceptional customer support and troubleshooting to our customers.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As a Customer Service and Technical Support Representative, you will be responsible for providing exceptional service to all prospective and existing customer’s telephone or written inquiries in an effort to build long term relationships, while meeting department service level and quality expectations. This position is responsible for determining issues, incident reporting, problem resolution, escalation and follow up in a timely manner while adhering to company policies and procedures as appropriate.

Job Duties:

• Troubleshoot technical problems related to wireless home internet services. This includes working with third-party devices and software.
• Assist in provisioning CPE (customer premise equipment) and activating or upgrading accounts for home wireless internet service.
• Answer questions relative to internet service, billing, equipment and coverage area.
• Maintain appropriate call logs and provide activity reports when requested.
• Provide consistent and accurate information to customers.
• Continually learn and enhance knowledge of rate plans, equipment, products, service offerings and features.
• Document all customer interactions in trouble ticketing system.
• Use each interaction with customers as a proactive opportunity to gain customer’s long-term loyalty and financial commitment to the Company as well as advising customers of new offerings and opportunities.
• Make outbound calls to support company objectives and goals.
• Investigate, troubleshoot and identify reasons for dissatisfaction in customers with the intent of providing custom solutions, empathy and resolving concerns in order to retain service or win-back a customer.
• Recommend products and services based on the needs and interest of the customer.
• Timely follow up with internal and external customers and management.
• Capture and report reasons for service terminations, customer trends, customer feedback, competitive offerings and valuable information that can be learned from customers.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 1-2 years related experience; or equivalent combination of education and experience
• Bi-lingual preferred

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits (medical, dental, vision)
• Life, Accident, Short & Long-Term Disability Insurance

Submit resume below.

Job Summary: Serves customers by installing and servicing internet systems and products.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As the Installation and Service Technician, you will be responsible for planning and implementing product and service installations of our broadband network in existing and new markets in Wisconsin.

Installation and Service Technician Job Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
• Establishes service by installing system requirements for internet service, billing, equipment and coverage areas
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending improvements
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; and performing preventive maintenance for customers
• Documents service and installation actions by completing forms, reports, logs, and records
• Maintains customer confidence by keeping service information confidential
• Updates job knowledge by participating in educational opportunities; internal and external training initiatives and reading professional publications
• Accomplishes the company’s mission and vision by operating professionally
• Company Owned or Leased Vehicle and tools provided

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 2-3 years related experience and/or training in installations and or as a technician; or equivalent combination of education and experience
• Valid driver’s license with a good driving record required

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Road travel is essential – in company owned vehicle
• Ability to be detail orientated and analytical
• Must be able to lift and carry 50lbs
• Must be comfortable on ladders, roofs, silos, and heights in general

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits (medical, dental, vision)
• Life, Accident, Short & Long-Term Disability Insurance

Submit resume below or to matthew.cagle@bugtusselwireless.com

A Top Tower Hand is expected to be a safe and competent climber that is able to handle the most basic to the most complicated tasks. They are expected to be a tower technician role model and assist in the development of all team members. Need to be open to learning all technologies and cross-train where needed. Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules. Follow all state and federal safety regulations while working in an efficient and productive manner.
• Be secured to the tower at all times while you are on the tower. 100% Tie-Off 24×7…No exceptions!
• Work independently and as a member of various teams; run the crew in absence of the Team Leader.
• Commitment to excellence and high standards, uphold quality workman ship.
• Must be able to read and follow Construction Drawings or specialized methods of procedures to perform installation or maintenance on equipment and/or sites.
• Must have knowledge on a variety of different equipment, be familiar with working with Coax or Fiber, and experience with Antennas, Radio configurations, and decommission.
• Ability to fully test a multitude of different pieces of equipment (Sweeps, PIM, Fiber Testing, RETs).
• Performs tape drops and phot documentation.
• Assist in training and project oversite, as well as site safety.
• Identifies and maintains jobsite conditions such as tower and facility lighting, housekeeping, site cleanliness and fire protection.
• Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
• Maintain and repair light bulbs and lighting systems on towers.
• Troubleshoot and assist in testing a variety of systems.
• Safely climb towers, water tanks and work on rooftop installations.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• 3+ years previous experience with tower erection/modification/decommissioning.
• Must be able to climb towers up to 300 feet with a 50-75# load. Must be able to climb a variety of towers with no exceptions.
• Attention to detail, accuracy, and completeness.
• Pass preliminary and random drug screening, criminal background check and driving background check.
• Good work ethic, positive attitude, reliability and team player mentality
• Have mechanical skills/aptitude.

Preferred Skills and Abilities:

• Climb/Rescue certification, Sweep certification, PIM certification, Fiber certification.
• Experience in installing, troubleshooting different wireless technologies; familiar with software for testing and administrative needs.
• RF Awareness
• First Aid/CPR
• OSHA 10

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• • Paid Vacation and Holidays
  • 401k Savings Plan
  • Health/Dental/Vision

Submit resume below.

Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• • Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules.
  • You will be secured to the tower at all times while you are on the tower. No exceptions!
  • Cooperate and work well on a crew of two to three members.
  • Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
  • Maintain and repair light bulbs and lighting systems on towers.
  • Troubleshoot and assist in testing a variety of systems.
  • Ability to climb to heights over 100 feet.
  • Safely climb towers, water tanks and work on rooftop installations.
  • Read and follow detailed site plans and tower drawings.
  • Have mechanical skills.
  • Participate in educational and safety opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.
  • Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
  • Perform all duties in terms of maximizing revenues and minimizing costs.
  • Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• Previous climbing experience preferred however, not required.

Other Required Skills and Abilities:

• Ability to be detail orientated, thorough and proficient.
• Ability to climb.
• Be able to lift a minimum of 50 pounds.
• Attention to accuracy, detail and completeness.

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• Paid Vacation and Holidays
• Health and Dental Benefits
• 401k Savings Plan

Submit resume below.

Job Summary: Serve as an independent contractor conducting wireless broadband (internet) sales

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As an Independent Sales Representative, you will be responsible for creating and executing your own sales plan to support your community and surrounding areas with wireless broadband (internet) and cellular needs.

Job Duties:

• Provide excellent customer service by engaging with personnel regarding Bug Tussel Wireless and AT&T service and products
• Market and sell the latest wireless broadband (internet) technology
• Collaborate and assist Business Development Managers (BDM) with marketing and sales
• Organize, develop, and implement sale strategic plans
• Create marketing and advertisement products/strategies to assist in your sales
• Utilize computer software, internet websites, and phones to communicate with potential customers

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical
• Ability to engage with community

Opportunities this Independent Role Provides:

• 100% Commission plus 10-year residual payout
• Set your own hours – Be Your Own Boss
• Sell to Friends, Family, Business Contacts – Minimum 5 sales per year
• Lead Commission for AT&T Referrals
• No upfront cost (Company paid marketing materials)
• Start your journey to financial freedom

Submit resume below.

Job Summary: Assist the Sales and Marketing teams with content development for community outreach programs.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As an intern, you will be responsible for providing assistance to the sales and marketing team as they build content for their Bug Tussel University initiative. This will involve research and documentation into many different subjects involving technology. This is a very unique opportunity to be part of a small team with flexible work hours in a dynamic company with an entrepreneurial mindset.

Job Duties:

• Research specific topics and assist in creating outlines and scripts that can then be used for online video production and in-person presentations.
• Assist with the production of on-line classes and promotion through social media platforms.
• Assist with the coordination of live Bug Tussel University classes at locations throughout the state.
• Act as an additional point-of-contact for Bug Tussel University presentation requests.
• Assist with other curriculum development as needed for continuous company training.
• Provide suggestions to management for improving internal processes.
• Attend company functions and networking events.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High school degree or equivalent; must be enrolled in an accredited university/college program to receive credit.

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical
• Strong verbal communication and professionalism

Submit resume below.

Job Summary: Assist the Sales and Marketing teams with training program development.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As an intern, you will be responsible for providing assistance to the sales and marketing team as they build their new training programs. This will involve research and documentation of best practices and company procedures for new-hire orientation and on-going training needs. This is a very unique opportunity to be part of a small team with flexible work hours in a dynamic company with an entrepreneurial mindset.

Job Duties:

• Document current best practices for Business Development and Independent Sales Representatives.
• Research additional content to present during new-hire orientation and monthly training sessions
• Assist with other curriculum development as needed for continuous company training.
• Coordinate with the graphic design team to develop reference materials.
• Act as an additional point-of-contact for sales representative inquiries.
• Assist with promotional item development.
• Provide suggestions to management for improving internal processes.
• Attend company functions and networking events
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High school degree or equivalent; must be enrolled in an accredited university/college program to receive credit

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical
• Strong verbal communication and professionalism

Submit resume below.

Job Summary: Responsible for leading and directing a fiber construction team.  Responsible for planning all tasks required to successfully plow and splice fiber which will include managing internal and external crews. 

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As the Fiber Construction Manager, you will be responsible for leading and directing a fiber construction team.  Responsible for planning all tasks required to successfully plow and splice fiber which will include managing internal and external crews. 

Fiber Construction Manager Job Duties:

• Manage the deployment, execution, and closeout of a variety of fiber optic projects to include fiber to the cell-site (FTTCS), fiber to the home (FTTH), backhaul, and backbone.
• Lead a construction team(s) within residential and rural areas including in-house crews and sub-contractors.
• Manage project budget and scope definition under Chief Construction Manager’s direction.
• Manage and track project milestones and timelines.
• Track, review, and approve in-house and sub-contractor daily production reports, create, and manage progressive project documentation.
• Manage relationships to coordinate with customers, city officials, jurisdictional authorities, utility representatives, and contractors.
• Must perform on-site surveys and coordinate field meetings to ensure projects meet the delivery/commitment dates identified.
• Create estimates of proposed costs for future construction projects.
• Review, approve, dispute, resolve, and submit invoices for payment.
• Update and provide utility records accordingly such as fiber, kmz, Digger’s Hotline, USIC, etc
• Respond to emergency underground or aerial damages; as first on-site, must be able to investigate, document and communicate critical incident information, may be required to deliver repair materials outside regular work schedule.
• Ensure all construction work has been properly restored to Bug Tussel Wireless standards.

Education, Certification, and/or Training Requirements:

• Construction Management or certification in Project Management preferred or related experience and/or training.
• Minimum of 5 years in the telecommunications industry with outside plant construction, fiber optics, telecommunication architectures, optical transport equipment, and project management experience.
• Advanced knowledge of OSHA rules and regulations as they pertain to OSP/Utility construction.
• High proficiency with Excel, Word, Outlook, and Google Earth and/or the ability to learn new programs as needed.

Other Required Skills, Abilities and Working Conditions

• Exceptional interpersonal, communication and organizational skills.
• Attention to accuracy, detail and completeness.
• Must be driven and self-motivated with minimal supervision.
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.

Working Conditions:

• There will be a combination of time being spent in the office and in the field.

Hours:

• 8 a.m. – 5:30 p.m. (Monday – Friday)

Location:

• Green Bay

On-call:

• No

Salary Range:

• $65,000 – $100,000 (annually)

This is not necessarily an all-inclusive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job, or to require that other, or different tasks be performed when circumstances change and/or business and organizational needs necessitate.

Submit resume to erin.wichmann@bugtusselwireless.com

Subject line: Job Title: Fiber Construction Manager