Provide customer technical support of wireless home internet service issues along with answering questions as they relate to billing, equipment and coverage area. Provide exceptional service to all prospective and existing customer’s telephone or written inquiries in an effort to build long term relationships, while meeting department service level and quality expectations. This position is responsible for determining issues, incident reporting, problem resolution, escalation and follow up in a timely manner while adhering to company policies and procedures as appropriate.

Principal Duties and Responsibilities:

• Troubleshoot technical problems related to wireless home internet services. This includes working with third-party devices and software.
• Assist in provisioning CPE (customer premise equipment) and activating or upgrading accounts for home wireless internet service.
• Answer questions relative to internet service, billing, equipment and coverage area.
• Maintain appropriate call logs and provide activity reports when requested.
• Provide consistent and accurate information to customers.
• Continually learn and enhance knowledge of rate plans, equipment, products, service offerings and features.
• Document all customer interactions in trouble ticketing system.
• Use each interaction with customers as a proactive opportunity to gain customer’s long-term loyalty and financial commitment to the Company as well as advising customers of new offerings and opportunities.
• Make outbound calls to support company objectives and goals.
• Investigate, troubleshoot and identify reasons for dissatisfaction in customers with the intent of providing custom solutions, empathy and resolving concerns in order to retain service or win-back a customer.
• Recommend products and services based on the needs and interest of the customer.
• Timely follow up with internal and external customers and management.
• Capture and report reasons for service terminations, customer trends, customer feedback, competitive offerings and valuable information that can be learned from customers.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent.
• Two to three years’ relevant customer service, sales or technical experience required.

Other Required Skills and Abilities:

• Experience with Microsoft Office and other business software applications.
• Strong communication and organizational skills.
• Ability to be detail orientated and analytical.

Working Conditions:

• Normal office environment.

Benefits:

• Paid Vacation and Holidays
• 401k Savings Plan
• Health/Dental/Vision/Life/Disability

Submit resume below.

Provide customer technical support of wireless home internet service issues along with answering questions as they relate to billing, equipment and coverage area. Provide exceptional service to all prospective and existing customer’s telephone or written inquiries in an effort to build long term relationships, while meeting department service level and quality expectations. This position is responsible for determining issues, incident reporting, problem resolution, escalation and follow up in a timely manner while adhering to company policies and procedures as appropriate.

Principal Duties and Responsibilities:

• Troubleshoot technical problems related to wireless home internet services. This includes working with third-party devices and software.
• Assist in provisioning CPE (customer premise equipment) and activating or upgrading accounts for home wireless internet service.
• Answer questions relative to internet service, billing, equipment and coverage area.
• Maintain appropriate call logs and provide activity reports when requested.
• Provide consistent and accurate information to customers.
• Continually learn and enhance knowledge of rate plans, equipment, products, service offerings and features.
• Document all customer interactions in trouble ticketing system.
• Use each interaction with customers as a proactive opportunity to gain customer’s long-term loyalty and financial commitment to the Company as well as advising customers of new offerings and opportunities.
• Make outbound calls to support company objectives and goals.
• Investigate, troubleshoot and identify reasons for dissatisfaction in customers with the intent of providing custom solutions, empathy and resolving concerns in order to retain service or win-back a customer.
• Recommend products and services based on the needs and interest of the customer.
• Timely follow up with internal and external customers and management.
• Capture and report reasons for service terminations, customer trends, customer feedback, competitive offerings and valuable information that can be learned from customers.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent.
• Two to three years’ relevant customer service, sales or technical experience required.

Other Required Skills and Abilities:

• Experience with Microsoft Office and other business software applications.
• Strong communication and organizational skills.
• Ability to be detail orientated and analytical.

Working Conditions:

• Normal office environment.

Benefits:

• Paid Vacation and Holidays
• 401k Savings Plan
• Health/Dental/Vision/Life/Disability

Submit resume below.

A Top Tower Hand is expected to be a safe and competent climber that is able to handle the most basic to the most complicated tasks. They are expected to be a tower technician role model and assist in the development of all team members. Need to be open to learning all technologies and cross-train where needed. Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules. Follow all state and federal safety regulations while working in an efficient and productive manner.
• Be secured to the tower at all times while you are on the tower. 100% Tie-Off 24×7…No exceptions!
• Work independently and as a member of various teams; run the crew in absence of the Team Leader.
• Commitment to excellence and high standards, uphold quality workman ship.
• Must be able to read and follow Construction Drawings or specialized methods of procedures to perform installation or maintenance on equipment and/or sites.
• Must have knowledge on a variety of different equipment, be familiar with working with Coax or Fiber, and experience with Antennas, Radio configurations, and decommission.
• Ability to fully test a multitude of different pieces of equipment (Sweeps, PIM, Fiber Testing, RETs).
• Performs tape drops and phot documentation.
• Assist in training and project oversite, as well as site safety.
• Identifies and maintains jobsite conditions such as tower and facility lighting, housekeeping, site cleanliness and fire protection.
• Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
• Maintain and repair light bulbs and lighting systems on towers.
• Troubleshoot and assist in testing a variety of systems.
• Safely climb towers, water tanks and work on rooftop installations.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• 3+ years previous experience with tower erection/modification/decommissioning.
• Must be able to climb towers up to 300 feet with a 50-75# load. Must be able to climb a variety of towers with no exceptions.
• Attention to detail, accuracy, and completeness.
• Pass preliminary and random drug screening, criminal background check and driving background check.
• Good work ethic, positive attitude, reliability and team player mentality
• Have mechanical skills/aptitude.

Preferred Skills and Abilities:

• Climb/Rescue certification, Sweep certification, PIM certification, Fiber certification.
• Experience in installing, troubleshooting different wireless technologies; familiar with software for testing and administrative needs.
• RF Awareness
• First Aid/CPR
• OSHA 10

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• • Paid Vacation and Holidays
  • 401k Savings Plan
  • Health/Dental/Vision

Submit resume below.

Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules.
• You will be secured to the tower at all times while you are on the tower. No exceptions!
• Cooperate and work well on a crew of two to three members.
• Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
• Maintain and repair light bulbs and lighting systems on towers.
• Troubleshoot and assist in testing a variety of systems.
• Ability to climb to heights over 100 feet.
• Safely climb towers, water tanks and work on rooftop installations.
• Read and follow detailed site plans and tower drawings.
• Have mechanical skills.
• Participate in educational and safety opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform all duties in terms of maximizing revenues and minimizing costs.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• Previous climbing experience preferred however, not required.

Other Required Skills and Abilities:

• Ability to be detail orientated, thorough and proficient.
• Ability to climb.
• Be able to lift a minimum of 50 pounds.
• Attention to accuracy, detail and completeness.

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• Paid Vacation and Holidays
• Health and Dental Benefits
• 401k Savings Plan

Submit resume below.

Builds and develops client relationships within local communities. Achieves maximum sales profitability, growth and account penetration by effectively selling and promoting the Company’s products and/or related services in Iowa County, Wisconsin.

Principal Duties and Responsibilities:

• Establishes, develops and maintains business relationships with current customer and prospective customers to generate new business for the Company’s products and services.
• Makes telephone calls, in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers.
• Develops clear and effective proposals for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
• Coordinates sales efforts with marketing, management, customer operations and engineering departments.
• Analyzes the market’s potential and determines the value of existing and prospective customers to the Company.
• Continuously updating customers on product changes and modifications.
• Meet or exceed sales goals on a monthly, quarterly and annual basis.
• Identify sales opportunities.
• Utilize effective selling skills and product knowledge.
• Analyze territory information to achieve sales results.
• Monitor local market conditions for changes that may impact business.
• Utilize sales tools, resources and supporting analysis to develop and execute plans to maximize selling resources.
• Provide feedback to manager on market trends, challenges and product access.
• Participate in educational opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform all duties in terms of maximizing revenues and minimizing costs.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent.
• 1-2 years related experience and/or training in sales; or equivalent combination of education and experience.
• Valid driver’s license with a good driving record required.

Other Required Skills and Abilities:

• Experience with Microsoft Office and other business software applications.
• Social media and other on-line sales/marketing platforms.
• Exceptional interpersonal, communication and organizational skills.
• Attention to accuracy, detail and completeness.
• Must be driven and self-motivated with minimal supervision.

Working Conditions:

• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops for sales or service calls, attendance at business-related, community-involved and company-sponsored events and meetings.

Benefits:

• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits
• Company Owned or Leased Vehicle
• Base Annual Salary + Commissions

Submit resume below.

Want to be a valued member of a fast growing wireless internet business? We are looking to add an additional paralegal to our team. This person will work as an integral part of our legal team providing the project support necessary in the Company’s consulting, tower site development and leasing efforts.

Principal Duties and Responsibilities:

• Assist in collecting, summarizing and gathering information related to tower and site projects.
• Evaluate and review legal documents, contracts and agreements for accuracy.
• Prepare and distribute legal documents, contracts and agreements.
• Perform, analyze and organize research and information related to the Company’s tower portfolio and site operations.
• Managing Site Acquisition Tracker.
• Filing FCC and FAA documents, and managing NDAs (Non-disturbance Agreements).
• Review real estate title commitments, deeds and easement.
• Prepare applications and obtain permits.
• Interact with vendors providing support services to the Company’s site development efforts.
• Be the point of contact for tower site landlords.
• Establish and maintain hard copy and electronic files.

Education, Certification, and/or Training Requirements:

• Two-year Paralegal Associate Degree or related experience and/or training; or equivalent combination of education and experience.
• Previous administrative and project management experience preferred; knowledge of legal terminology with an emphasis on real estate law desired.

Other Required Skills and Abilities:

• Experience with Microsoft Office.
• Attention to accuracy, detail and completeness.
• Exceptional interpersonal, communication and organizational skills.
• Must be self-motivated with ability to work as a team player, as well as ability to work by yourself with minimal supervision.

Working Conditions:

• Normal office environment.

Benefits:

• Paid Vacation and Holidays
• 401k Savings Plan
• Health/Dental/Vision/Life/Disability

Submit resume below.

Want to be a valued member of a small close-knit team working in Sales and Customer Service? Bug Tussel Wireless is a small independent wireless internet company that provides internet service to rural communities in Wisconsin. We are currently seeking a full-time Retail Sales Associate to help support our business by developing sales leads as well as supporting current customers.

Principal Duties and Responsibilities:

• Develop sales lead opportunities/sell to prospective customers
• Support current customers and help ensure their on-going satisfaction with our product
• Follow appropriate procedures for customer identification and information privacy
• Prepares equipment for sale, performs basic service functions, and supporting the store as necessary (housekeeping, stocking shelves, cash handling, inventory, etc.)
• Responds to and follows through with Billing and Equipment Servicing.
• Advises management of customer feedback, objections, and concerns; seeks opportunities to save customers money while delivering exceptional personal and product service
• Represent organization at various business related, community involved, educational-opportunities, and company sponsored events to foster relationships within community ultimately developing potential sales leads

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent.
• Two years relevant customer service and/or sales experience preferred

Other Required Skills and Abilities:

• Experience with Microsoft Office
• Strong communication and organizational skills
• Detail oriented, analytical, with high level of accuracy
• Self-motivated and driven to provide exceptional customer service

Working Conditions:

• Work will be conducted in a retail store environment.

Benefits:

• Bug Tussel Wireless offers a full complement of benefits to fulltime employees.
  • Medical, Dental, Vision, STD/LTD, 401k, vacation and holidays

Submit resume below.