Bug Tussel Wireless™ is continuously looking for individuals who are creative, self-managed, smart, fun and driven!
We don’t hire positions, we hire individuals! We are always looking for creative minds and talent. Each and every employee is first considered a Chief Customer Officer.
We can, at times, be viewed as a quirky company and for that we are happy. From our leader to our mascot, we appreciate problem solvers, passion, opposing opinions, drive and skill. Our team looks for creative solutions to complex issues. We boast a high rate of cross departmental knowledge and encourage our team to understand all roles. BTW intends to keep a small company feel, understanding the importance of employees and customers having a sense of belonging. BTW knows that every employee has something important to say or contribute and that every employee is integral to our success.
BTW Corporate Office is in Green Bay, Wisconsin however we have employees working all over the state, all of the time. Bug Tussel Wireless is an equal opportunity employer and does not discriminate based on race, color, ethnicity, religion, gender, sexual orientation, disability status or any other trait that is protected under local, state and federal law. If you have a passion for technology, people or problem solving we want to hear from you.
Resumes can be uploaded below. Thank you for your interest in Bug Tussel Wireless!
Please check back soon as our employment opportunities are updated regularly.
Green Bay, WI
Job Summary: Provide exceptional customer support and troubleshooting to our customers.
Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As a Customer Service and Technical Support Representative, you will be responsible for providing exceptional service to all prospective and existing customer’s telephone or written inquiries in an effort to build long term relationships, while meeting department service level and quality expectations. This position is responsible for determining issues, incident reporting, problem resolution, escalation and follow up in a timely manner while adhering to company policies and procedures as appropriate.
Job Duties:
- Troubleshoot technical problems related to wireless home internet services. This includes working with third-party devices and software.
- Assist in provisioning CPE (customer premise equipment) and activating or upgrading accounts for home wireless internet service.
- Answer questions relative to internet service, billing, equipment and coverage area.
- Maintain appropriate call logs and provide activity reports when requested.
- Provide consistent and accurate information to customers.
- Continually learn and enhance knowledge of rate plans, equipment, products, service offerings and features.
- Document all customer interactions in trouble ticketing system.
- Use each interaction with customers as a proactive opportunity to gain customer’s long-term loyalty and financial commitment to the Company as well as advising customers of new offerings and opportunities.
- Make outbound calls to support company objectives and goals.
- Investigate, troubleshoot and identify reasons for dissatisfaction in customers with the intent of providing custom solutions, empathy and resolving concerns in order to retain service or win-back a customer.
- Recommend products and services based on the needs and interest of the customer.
- Timely follow up with internal and external customers and management.
- Capture and report reasons for service terminations, customer trends, customer feedback, competitive offerings and valuable information that can be learned from customers.
- Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
- Perform additional responsibilities as requested and required.
Education, Certification, and/or Training Requirements:
- High School Diploma or GED equivalent, or further (higher) education
- 1-2 years related experience; or equivalent combination of education and experience
- Bi-lingual preferred
Other Required Skills, Abilities and Working Conditions
- Experience with Microsoft Office and other business software applications
- Strong communication and organizational skills
- Ability to be detail orientated and analytical
Benefits:
- Paid Training
- 401(K) Savings Plan
- Paid Holidays
- Vacation
- Health Benefits (medical, dental, vision)
- Life, Accident, Short & Long-Term Disability Insurance
Submit resume below.
Wisconsin Counties
Job Summary: Serves customers by installing and servicing internet systems and products.
Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As the Installation and Service Technician, you will be responsible for planning and implementing product and service installations of our broadband network in existing and new markets in Wisconsin.
Installation and Service Technician Job Duties:
- Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
- Establishes service by installing system requirements for internet service, billing, equipment and coverage areas
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending improvements
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; and performing preventive maintenance for customers
- Documents service and installation actions by completing forms, reports, logs, and records
- Maintains customer confidence by keeping service information confidential
- Updates job knowledge by participating in educational opportunities; internal and external training initiatives and reading professional publications
- Accomplishes the company’s mission and vision by operating professionally
- Company Owned or Leased Vehicle and tools provided
Education, Certification, and/or Training Requirements:
- High School Diploma or GED equivalent, or further (higher) education
- 2-3 years related experience and/or training in installations and or as a technician; or equivalent combination of education and experience
- Valid driver’s license with a good driving record required
Other Required Skills, Abilities and Working Conditions
- Experience with Microsoft Office and other business software applications
- Strong communication and organizational skills
- Road travel is essential – in company owned vehicle
- Ability to be detail orientated and analytical
- Must be able to lift and carry 50lbs
- Must be comfortable on ladders, roofs, silos, and heights in general
Benefits:
- Paid Training
- 401(K) Savings Plan
- Paid Holidays
- Vacation
- Health Benefits (medical, dental, vision)
- Life, Accident, Short & Long-Term Disability Insurance
Submit resume below.
Madison, WI
A Top Tower Hand is expected to be a safe and competent climber that is able to handle the most basic to the most complicated tasks. They are expected to be a tower technician role model and assist in the development of all team members. Need to be open to learning all technologies and cross-train where needed. Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.
Principal Duties and Responsibilities:
- Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules. Follow all state and federal safety regulations while working in an efficient and productive manner.
- Be secured to the tower at all times while you are on the tower. 100% Tie-Off 24×7…No exceptions!
- Work independently and as a member of various teams; run the crew in absence of the Team Leader.
- Commitment to excellence and high standards, uphold quality workman ship.
- Must be able to read and follow Construction Drawings or specialized methods of procedures to perform installation or maintenance on equipment and/or sites.
- Must have knowledge on a variety of different equipment, be familiar with working with Coax or Fiber, and experience with Antennas, Radio configurations, and decommission.
- Ability to fully test a multitude of different pieces of equipment (Sweeps, PIM, Fiber Testing, RETs).
- Performs tape drops and phot documentation.
- Assist in training and project oversite, as well as site safety.
- Identifies and maintains jobsite conditions such as tower and facility lighting, housekeeping, site cleanliness and fire protection.
- Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
- Maintain and repair light bulbs and lighting systems on towers.
- Troubleshoot and assist in testing a variety of systems.
- Safely climb towers, water tanks and work on rooftop installations.
Education, Certification, and/or Training Requirements:
- High School diploma or GED equivalent.
- Valid driver’s license with a good driving record.
- 3+ years previous experience with tower erection/modification/decommissioning.
- Must be able to climb towers up to 300 feet with a 50-75# load. Must be able to climb a variety of towers with no exceptions.
- Attention to detail, accuracy, and completeness.
- Pass preliminary and random drug screening, criminal background check and driving background check.
- Good work ethic, positive attitude, reliability and team player mentality
- Have mechanical skills/aptitude.
Preferred Skills and Abilities:
- Climb/Rescue certification, Sweep certification, PIM certification, Fiber certification.
- Experience in installing, troubleshooting different wireless technologies; familiar with software for testing and administrative needs.
- RF Awareness
- First Aid/CPR
- OSHA 10
Working Conditions:
- Working conditions are primarily outdoors, with possible inclement weather.
- Work in fluctuating climates including windy, very cold or very hot conditions.
- Travel and overnight stays are required.
- Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.
Benefits:
-
- Paid Vacation and Holidays
- 401k Savings Plan
- Health/Dental/Vision
Submit resume below.
Wisconsin +
Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.
Principal Duties and Responsibilities:
-
- Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules.
- You will be secured to the tower at all times while you are on the tower. No exceptions!
- Cooperate and work well on a crew of two to three members.
- Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
- Maintain and repair light bulbs and lighting systems on towers.
- Troubleshoot and assist in testing a variety of systems.
- Ability to climb to heights over 100 feet.
- Safely climb towers, water tanks and work on rooftop installations.
- Read and follow detailed site plans and tower drawings.
- Have mechanical skills.
- Participate in educational and safety opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.
- Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
- Perform all duties in terms of maximizing revenues and minimizing costs.
- Perform additional responsibilities as requested and required.
Education, Certification, and/or Training Requirements:
- High School diploma or GED equivalent.
- Valid driver’s license with a good driving record.
- Previous climbing experience preferred however, not required.
Other Required Skills and Abilities:
- Ability to be detail orientated, thorough and proficient.
- Ability to climb.
- Be able to lift a minimum of 50 pounds.
- Attention to accuracy, detail and completeness.
Working Conditions:
- Working conditions are primarily outdoors, with possible inclement weather.
- Work in fluctuating climates including windy, very cold or very hot conditions.
- Travel and overnight stays are required.
- Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.
Benefits:
- Paid Vacation and Holidays
- Health and Dental Benefits
- 401k Savings Plan
Submit resume below.