Job Summary: Provide exceptional customer support and troubleshooting to our customers.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As a Customer Service and Technical Support Representative, you will be responsible for providing exceptional service to all prospective and existing customer’s telephone or written inquiries in an effort to build long term relationships, while meeting department service level and quality expectations. This position is responsible for determining issues, incident reporting, problem resolution, escalation and follow up in a timely manner while adhering to company policies and procedures as appropriate.

Job Duties:

• Troubleshoot technical problems related to wireless home internet services. This includes working with third-party devices and software.
• Assist in provisioning CPE (customer premise equipment) and activating or upgrading accounts for home wireless internet service.
• Answer questions relative to internet service, billing, equipment and coverage area.
• Maintain appropriate call logs and provide activity reports when requested.
• Provide consistent and accurate information to customers.
• Continually learn and enhance knowledge of rate plans, equipment, products, service offerings and features.
• Document all customer interactions in trouble ticketing system.
• Use each interaction with customers as a proactive opportunity to gain customer’s long-term loyalty and financial commitment to the Company as well as advising customers of new offerings and opportunities.
• Make outbound calls to support company objectives and goals.
• Investigate, troubleshoot and identify reasons for dissatisfaction in customers with the intent of providing custom solutions, empathy and resolving concerns in order to retain service or win-back a customer.
• Recommend products and services based on the needs and interest of the customer.
• Timely follow up with internal and external customers and management.
• Capture and report reasons for service terminations, customer trends, customer feedback, competitive offerings and valuable information that can be learned from customers.
• Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
• Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 1-2 years related experience; or equivalent combination of education and experience
• Bi-lingual preferred

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits (medical, dental, vision)
• Life, Accident, Short & Long-Term Disability Insurance

Submit resume below.

Job Summary: Serves customers by installing and servicing internet systems and products.

Bug Tussel Wireless Company Overview: Join our awesome Bug Tussel Wireless Team “We’re out there.” As the Installation and Service Technician, you will be responsible for planning and implementing product and service installations of our broadband network in existing and new markets in Wisconsin.

Installation and Service Technician Job Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
• Establishes service by installing system requirements for internet service, billing, equipment and coverage areas
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending improvements
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; and performing preventive maintenance for customers
• Documents service and installation actions by completing forms, reports, logs, and records
• Maintains customer confidence by keeping service information confidential
• Updates job knowledge by participating in educational opportunities; internal and external training initiatives and reading professional publications
• Accomplishes the company’s mission and vision by operating professionally
• Company Owned or Leased Vehicle and tools provided

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 2-3 years related experience and/or training in installations and or as a technician; or equivalent combination of education and experience
• Valid driver’s license with a good driving record required

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Road travel is essential – in company owned vehicle
• Ability to be detail orientated and analytical
• Must be able to lift and carry 50lbs
• Must be comfortable on ladders, roofs, silos, and heights in general

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits (medical, dental, vision)
• Life, Accident, Short & Long-Term Disability Insurance

Submit resume below.

A Top Tower Hand is expected to be a safe and competent climber that is able to handle the most basic to the most complicated tasks. They are expected to be a tower technician role model and assist in the development of all team members. Need to be open to learning all technologies and cross-train where needed. Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules. Follow all state and federal safety regulations while working in an efficient and productive manner.
• Be secured to the tower at all times while you are on the tower. 100% Tie-Off 24×7…No exceptions!
• Work independently and as a member of various teams; run the crew in absence of the Team Leader.
• Commitment to excellence and high standards, uphold quality workman ship.
• Must be able to read and follow Construction Drawings or specialized methods of procedures to perform installation or maintenance on equipment and/or sites.
• Must have knowledge on a variety of different equipment, be familiar with working with Coax or Fiber, and experience with Antennas, Radio configurations, and decommission.
• Ability to fully test a multitude of different pieces of equipment (Sweeps, PIM, Fiber Testing, RETs).
• Performs tape drops and phot documentation.
• Assist in training and project oversite, as well as site safety.
• Identifies and maintains jobsite conditions such as tower and facility lighting, housekeeping, site cleanliness and fire protection.
• Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
• Maintain and repair light bulbs and lighting systems on towers.
• Troubleshoot and assist in testing a variety of systems.
• Safely climb towers, water tanks and work on rooftop installations.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• 3+ years previous experience with tower erection/modification/decommissioning.
• Must be able to climb towers up to 300 feet with a 50-75# load. Must be able to climb a variety of towers with no exceptions.
• Attention to detail, accuracy, and completeness.
• Pass preliminary and random drug screening, criminal background check and driving background check.
• Good work ethic, positive attitude, reliability and team player mentality
• Have mechanical skills/aptitude.

Preferred Skills and Abilities:

• Climb/Rescue certification, Sweep certification, PIM certification, Fiber certification.
• Experience in installing, troubleshooting different wireless technologies; familiar with software for testing and administrative needs.
• RF Awareness
• First Aid/CPR
• OSHA 10

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• • Paid Vacation and Holidays
  • 401k Savings Plan
  • Health/Dental/Vision

Submit resume below.

Perform tower construction and maintenance activities including but not limited to assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines. Ability to climb to heights over 100 feet. Ability to follow safety rules and regulations based on company policy.

Principal Duties and Responsibilities:

• • Follow safety rules and regulations as set in the Company’s Tower and General Safety Rules.
  • You will be secured to the tower at all times while you are on the tower. No exceptions!
  • Cooperate and work well on a crew of two to three members.
  • Perform tower construction and maintenance activities including but not limited to, assembling/erecting towers, installing antennas, mounting hardware, installing coax and connectors, grounding, testing, positioning and optimizing antennas and lines.
  • Maintain and repair light bulbs and lighting systems on towers.
  • Troubleshoot and assist in testing a variety of systems.
  • Ability to climb to heights over 100 feet.
  • Safely climb towers, water tanks and work on rooftop installations.
  • Read and follow detailed site plans and tower drawings.
  • Have mechanical skills.
  • Participate in educational and safety opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.
  • Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.
  • Perform all duties in terms of maximizing revenues and minimizing costs.
  • Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School diploma or GED equivalent.
• Valid driver’s license with a good driving record.
• Previous climbing experience preferred however, not required.

Other Required Skills and Abilities:

• Ability to be detail orientated, thorough and proficient.
• Ability to climb.
• Be able to lift a minimum of 50 pounds.
• Attention to accuracy, detail and completeness.

Working Conditions:

• Working conditions are primarily outdoors, with possible inclement weather.
• Work in fluctuating climates including windy, very cold or very hot conditions.
• Travel and overnight stays are required.
• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops.

Benefits:

• Paid Vacation and Holidays
• Health and Dental Benefits
• 401k Savings Plan

Submit resume below.

Reports to: Director of Sales

Bug Tussel Wireless, with its corporate headquarters located in Green Bay, Wisconsin, is a provider of broadband (high-speed internet) services to rural markets throughout Wisconsin. Bug Tussel Wireless builds and services towers which provide wireless high-speed broadband throughout rural Wisconsin.

Summary/Objective:

Join our awesome Business Development Manager Team “We’re out there.” As the Business Development Manager, you will be responsible for planning and implementing product and service sales programs, both short and long range, targeted toward broadband sales in existing and new markets in your designated areas (counties) in Wisconsin, by performing the following duties personally or through our awesome team. The Business Development Manager will provide sales while building and developing client relationships within local communities. Achieve maximum sales profitability, growth and account penetration by effectively selling and promoting the Company’s products and/or related services in Wisconsin counties in your designated areas.

Principal Duties and Responsibilities:

• Establishes, develops and maintains business relationships with current customer and prospective customers
  to generate new business for the Company’s products and services.
• Makes telephone calls, in-person visits and presentations to existing and prospective customers.
•  Researches sources for developing prospective customers.
•  Develops clear and effective proposals for current and prospective customers.
• Expedites the resolution of customer problems and complaints.
•  Coordinates sales efforts with marketing, management, customer operations and engineering departments.
•  Analyzes the market’s potential and determines the value of existing and prospective customers to the
  Company.
• Continuously updating customers on product changes and modifications.
•  Meet or exceed sales goals on a monthly, quarterly and annual basis.
•  Identify sales opportunities.
•  Utilize effective selling skills and product knowledge.
•  Analyze territory information to achieve sales results.
•  Monitor local market conditions for changes that may impact business.
•  Utilize sales tools, resources and supporting analysis to develop and execute plans to maximize selling
  resources.
•  Provide feedback to manager on market trends, challenges and product access.
•  Participate in educational opportunities as needed to refresh, update, and enhance skills and knowledge that
  pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include
  workshops, webinars, learning sessions, reading materials, classroom study, etc.
•  Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being
  accurate.
•  Perform all duties in terms of maximizing revenues and minimizing costs.
•  Perform additional responsibilities as requested and required.

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education.
•  1-2 years related experience and/or training in sales; or equivalent combination of education and experience.
• Valid driver’s license with a good driving record required.

Other Required Skills and Abilities:

•  Experience with Microsoft Office and other business software applications.
• Social media and other on-line sales/marketing platforms.
•  Exceptional interpersonal, communication and organizational skills.
•  Attention to accuracy, detail and completeness.
•  Must be driven and self-motivated with the ability to work with minimal supervision.

Working Conditions:

• Road travel is essential; must be able to drive for long periods of time and/or make a series of multiple out-of-vehicle stops for sales or service calls, attendance at business-related, community-involved and company-sponsored events and meetings.

Benefits:

• 401(K) Savings Plan
• Paid Holidays
•  Vacation
•  Health Benefits
•  Company Owned or Leased Vehicle
•  Base Annual Salary + Commissions

Submit resume below.

Job Summary:

We are seeking a Recruiting and Hiring Coordinator to join our team!

Some of this individual’s responsibilities would include finding and selecting the most cost effective hiring platforms, identifying potential hires, evaluating candidates, and completing phone interviews.

You will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees.

Bug Tussel Wireless Company Overview:

Join our awesome Bug Tussel Wireless Team “We’re out there.” As a Recruiting and Hiring Coordinator you will collaborate with department managers on a regular basis and proactively identify future hiring needs. You should also be able to attract candidates using various sources, like social media networks and employee referrals. Our ideal recruiter holds an academic HR background combined with work experience in screening, interviewing and assessing candidates.

Installation and Service Technician Job Duties:

• Design and update job descriptions
• Source potential candidates from various online channels
• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms
• Interview candidates (via phone, video and in-person)
• Advertise job openings on company’s careers page, social media, job boards and internally
• Provide shortlists of qualified candidates to hiring managers
• Send job offer emails and answer queries about compensation and benefits
• Collaborate with managers to identify future hiring needs
• Act as a consultant to new hires and help them onboard
• Performing reference and background checks

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 1-2 years related experience; or equivalent combination of education and experience
• Pay increase for bi-lingual

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Ability to be detail orientated and analytical

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation

Submit resume below.

Job Summary:

Serves customers by installing and servicing internet systems and products.

Bug Tussel Wireless Company Overview:

Join our awesome Bug Tussel Wireless Team “We’re out there.” As the Installation and Service Technician, you will be responsible for planning and implementing product and service installations of our broadband network in existing and new markets in Wisconsin.

Installation and Service Technician Job Duties:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems
• Establishes service by installing system requirements for internet service, billing, equipment and coverage areas
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending improvements
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; and performing preventive maintenance for customers
• Documents service and installation actions by completing forms, reports, logs, and records
• Maintains customer confidence by keeping service information confidential
• Updates job knowledge by participating in educational opportunities; internal and external training initiatives and reading professional publications
• Accomplishes the company’s mission and vision by operating professionally
• Company Owned or Leased Vehicle and tools provided

Education, Certification, and/or Training Requirements:

• High School Diploma or GED equivalent, or further (higher) education
• 2-3 years related experience and/or training in installations and or as a technician; or equivalent combination of education and experience
• Valid driver’s license with a good driving record required

Other Required Skills, Abilities and Working Conditions

• Experience with Microsoft Office and other business software applications
• Strong communication and organizational skills
• Road travel is essential – in company-owned vehicle
• Ability to be detail orientated and analytical
• Must be able to lift and carry 50lbs
• Must be comfortable on ladders, roofs, silos, and heights in general

Benefits:

• Paid Training
• 401(K) Savings Plan
• Paid Holidays
• Vacation
• Health Benefits (medical, dental, vision)
• Life, Accident, Short & Long-Term Disability Insurance

Submit resume below.