FAQs


For any additional questions or concerns, contact your regional representative

A: Bug Tussel Wireless is a fixed wireless internet service provider, mainly to rural and underserved areas of Wisconsin. We are also an authorized retail partner of AT&T with the ability to provide a full complement of AT&T products and services throughout Wisconsin and beyond. We have an AT&T store in Baraboo, Wisconsin, and we additionally have Business Development Managers located throughout the state ready to deliver those products and services direct to your home.

A: Bug Tussel is headquartered in Green Bay, Wisconsin. Additionally we have Business Development Managers who live and work in the areas we provide services throughout the state of Wisconsin. Click here to find your representative.

A: Bug Tussel has experienced tremendous growth in recent years. We currently have over 6,100+ internet subscribers across Wisconsin.

A: Bug Tussel was founded and run to this day by people from rural communities. Bug Tussel understands the needs of the people who live in these communities and their need for high quality internet.

A: Our sister company, Red Tail Tower, builds many of the cell towers we install our broadband equipment on. AT&T also installs cellular technology on many of our towers as part of our national partnership. This partnership has led to a network with exceptional coverage in rural areas where we provide services. Due to the high costs of installing the broadband equipment, often times installation is delayed after the tower is completed. Please contact your local Business Development Manager listed on our Website for the latest updates. Click here to find your representative.

A: Bug Tussel is dedicated to serving rural communities and will prioritize areas where we see a significant demand. Please contact your local representative to learn more. Find Your Representative

The term broadband commonly refers to high-speed Internet access that is always on and faster than traditional dial-up access.

Broadband includes several high-speed transmission technologies such as:

  • Digital Subscriber Line (DSL)
  • Cable
  • Fiber to the Home
  • Fixed Wireless
  • Satellite

The broadband technology you choose will depend on several factors. These may include whether you live in an urban or rural area, how broadband Internet access is packaged with other services (such as voice telephone and home entertainment), price, and availability.

A: Fixed Wireless Internet providers (like Bug Tussel Wireless) differ from traditional internet providers in the way they deliver the last mile of service to the subscriber’s home. Instead of providing last mile of service through a fiber optic or coaxial cable direct to the home or business, fixed wireless internet uses radio waves (often transmitted by a cell tower) to deliver your internet connection. These signals are transmitted directly to a receiver on the subscriber’s property. Once the signal reaches the receiver, the connection to the router, WiFi network, and subscriber’s device is the same as any other internet connection. Providing the last mile of internet service through a radio signal is significantly more affordable than buildout costs associated with a traditional provider where miles of cables need to be buried. Finding enough subscribers in rural areas to offset those costs can make that type of service cost prohibitive. Wireless infrastructure makes high speed internet economically feasible for the provider and the subscriber in rural and underserved areas.

A: For many rural areas, fixed wireless internet becomes the only consistent option to access high quality internet services. Since traditional service involves transporting miles of cables, it can be extremely cost ineffective for companies to pursue rural areas. Since most big providers are unable to justify these costs for a limited number of subscribers, wireless internet becomes the best alternative for many consumers. Although satellite can provide wireless internet, this alternative is expensive for the customer and often times suffers slower speeds and increased latency. In these situations, fixed wireless internet becomes the best option for both the provider and the consumer in rural areas.

A: Bandwidth is the volume of information that can be sent over a connection in a measured amount of time – calculated in megabits per second (Mbps). When the bandwidth is full or crowded, it can cause speeds to slow, and shows or other video streaming to buffer.

Mbps vs MB

The difference between Mbps (Megabits per seconds) and MB (Megabytes) is that Mbps measures speed, and MB measures size.

There are 8 Megabits for every Megabyte.

A: We aim to have a small footprint and impact to the local areas we build towers. The impact of fertilizers, emissions of motor vehicles and agricultural runoff have a far greater impact than cell towers. The cell tower industry is subject to stringent regulations for protecting animal habitats. Additionally, we do soil testing in compliance with the National Environmental Protection Act. We also evaluate each site for any historical structures, artifacts from Native American tribes and impacts to migratory birds.

A: Cell towers that are made of steel and concrete have no more health effects than the home you live in. The antenna at the top of the tower broadcasts at a relatively low wattage that is far less impactful than the focus radiation you get from the sun, tanning bed or medical X-Rays. After 30 years of cell phone use with radiation in your pocket or against your head, the incidences of brain cancer has actually decreased. There are no proven studies at this time by reputable researchers that prove any negative health effects of cell towers or cell phones.

A: Cellular towers are a vital part of economic development. Having cellular and internet service does not guarantee economic development, but not having them guarantees you will not have economic development.

A: Wireless technology has evolved significantly in recent years allowing us to provide faster service. Please contact your local Business Development Manager for more information. Click here to find your representative.

Bug Tussel originates from the fictional hometown of the Clampett family in the CBS sitcom The Beverly Hillbillies.

A: Generally, no. However, our wireless service is transmitted through a cell tower signal. Due to their height, cell towers are occasionally affected by severe weather. Bug Tussel has a team of on-call technicians and network operations staff standing by to provide 24-hour support.

A: Potentially. Most of our services require line of sight connection to our nearest cell tower. The higher we can install an antenna on a customer’s property the better.

A: The infrastructure costs for providing service to rural areas is quite high. Bug Tussel has worked diligently to control these costs to provide quality service and still make it economically viable for the company.

A: Yes. We provide a variety of plans to accommodate numerous users per household the ability to stream at the same time.

A: No. Bug Tussel provides broadband internet through radio waves that transmit from cell towers to a receiver on the customer's property.

A: A standard equipment rental fee of $10 per month applies for all subscribers. This applies to the external receiver or internal modem. Additional one-time charges may apply for non-standard installations. Please contact your local business development representative to learn more. Click here to find your representative.

A: Fiber optic cable is the fastest and most advanced wired technology available. The cable is made of glass and plastic and uses pulses of light to transmit information almost instantly over long distances. Bug Tussel Wireless uses these fiber optic cables in many areas to connect cell towers for a more robust and reliable network.

A: First, it may be helpful to review previous generations of mobile networks…

  • 1G First generation- 1980s:
    • 1G delivered analog voice. Made the first mobile phones possible.
  • 2G Second generation- Early 1990s:
    • 2G introduced digital voice (e.g. CDMA- Code Division Multiple Access). Allowed for SMS text messages and multimedia messages (MMS).
  • 3G Third generation- Early 2000s:
    • 3G brought mobile data (e.g. CDMA2000). Web connectivity was standardized. Led to the rise of video conferencing, video streaming and voice over IP.
  • 4G  Fourth generation- 2010s:
    • 4G LTE ushered in the era of mobile broadband. The streaming era, gaming, HD videos, and video conferences. Phones needed to be specifically made to run 4G services.
  • 5G Fifth generation- +2019:
    • The Internet of Things era, supports advanced networks between the phone and appliances, houses, cars, etc. More expensive, and more towers needed, but much more advanced with faster speeds.

Currently, the US is almost completely covered by the 4G network. This means nearly all Americans live in an area with access to 4G LTE service. With 4G reaching its full potential, the 5G network is beginning to develop. It is important to understand that 5G is not meant to completely replace 4G but work simultaneously with it. The main benefit of the 5G network is nearly 10x the speed and decrease of latency, as well as its ability to support 100x more people. With high speeds, superior reliability, and negligible latency, 5G will expand the mobile ecosystem into new realms. 5G will impact every industry, making safer transportation, remote healthcare, precision agriculture, digitized logistics — and more — a reality. The main issue that arises with 5G is since it is emitted at a higher frequency, it has limited range and cannot penetrate well through objects like walls. In addition, while 4G towers can serve customers within 10 miles, 5G will only be able to provide service up to 1000ft. This is the main reason the next generation will be built using both 4G and 5G services together.

A: Some of our towers operate off LTE technology. LTE stands for Long Term Evolution as part of 4G (4th generation) advancements in technology. Often times, this equipment does not need direct line of sight to provide coverage. This is especially useful in areas where local terrain makes connections very challenging. Our point-to-multipoint technology requires a line-of-sight connection from tower to home, but can often times deliver faster speeds.

Bug Tussel offers a vacation rate of $5/mo. plus taxes for up to six months a year. Internet service will be turned off while service is on Vacation Rate but your account will remain active and your equipment will not be removed. This plan is perfect for seasonal residences or campground sites.

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