A solid green light confirms that the POE device is operating correctly.
Follow the black power cable away from the POE device and remove that black cable from the electrical outlet, confirm that the light on the POE has gone out. Please leave this cable unplugged for a minimum of 15 seconds.
Please plug the cable back into the outlet and confirm that green light returns on POE device. Wait for 4-5 minutes for the services to reconnect.
If you have done the above and the color of the light has not changed, please contact our support team at 877-227-0924 option 3.